Sian Macondo lan Rustige
Carr. Tulum-Boca Paila Km 4.5, Tulum Beach, Zona Costera,
Tel: +52 198 41 85 11 51
Liegnitzer Str. 42
Tel: +43 173 35 44 653
Sales tax identification number: DE305337780
Platform of the EU Commission for online dispute resolution: https://ec.europa.eu/odr
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
General terms and conditions with customer information
Table of contents
1. scope of application
2. conclusion of contract
3. right of revocation
4. cancellation of appointments
5. prices and terms of payment
6. applicable law
7. alternative dispute resolution
1) Scope of Application
1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) of Henrike Pohlan (hereinafter referred to as “Provider”), apply to all contracts for the provision of services, which a consumer or entrepreneur (hereinafter referred to as “Customer”) concludes with the Provider with regard to the services presented by the Provider on its website. The inclusion of the Customer’s own terms and conditions is hereby objected to, unless otherwise agreed.
1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.
2) Conclusion of contract
2.1 The service descriptions on the website of the Provider do not represent binding offers on the part of the Provider, but serve for the submission of a binding offer by the Customer.
2.2 The Customer may submit the offer via the online order form integrated into the Provider’s website. In doing so, after placing the selected services in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the services contained in the shopping cart by clicking the button that concludes the ordering process.
2.3 The Provider may accept the Customer’s offer within five days,
– by sending the Customer a written order confirmation or an order confirmation in text form (fax or e-mail), in which case the receipt of the order confirmation by the Customer shall be decisive, or
– by commencing the performance of the service at the customer’s request and notifying the customer thereof, or
– by requesting payment from the customer after the customer’s order has been placed.
If several of the aforementioned alternatives exist, the contract shall be concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day after the customer sends the offer and ends with the expiration of the fifth day following the sending of the offer. If the Provider does not accept the Customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer with the consequence that the Customer shall no longer be bound by its declaration of intent.
2.4 When submitting an offer via the Provider’s online order form, the text of the contract shall be stored by the Provider after the conclusion of the contract and transmitted to the Customer in text form (e.g. e-mail, fax or letter) after the Customer has sent his order. The Provider shall not make the text of the contract accessible beyond this.
2.5 Before submitting a binding order via the Provider’s online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the magnification function of the browser, with the help of which the display on the screen is enlarged. The customer can correct his entries during the electronic ordering process using the usual keyboard and mouse functions until he clicks the button that concludes the ordering process.
2.6 Only the German language is available for the conclusion of the contract.
2.7 Order processing and contacting usually take place via e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct, so that e-mails sent by the provider can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the provider or by third parties commissioned by the provider to process the order can be delivered.
3) Right of revocation
Consumers are generally entitled to a right of withdrawal. Further information on the right of revocation can be found in the provider’s revocation policy.
4) Cancellation of appointments
4.1 Irrespective of any statutory right of revocation, the Provider grants the Customer the right to cancel his appointment for a service of the Provider free of charge in accordance with the following provisions (contractual right of withdrawal):
4.2 The customer may cancel his appointment up to Henrike Pohlan before the start of the booked service without giving reasons by a statement to be made to the provider in text form (e.g. e-mail). For compliance with the cancellation deadline, the receipt of the declaration by the provider is decisive. If the Customer cancels the appointment in due time, the Provider shall fully reimburse the Customer for any fees already paid within a period of two weeks from receipt of the Customer’s declaration. For this purpose, the Provider may use the same means of payment that the Customer used for his payment to the Provider.
4.3 Any existing statutory right of withdrawal of the Customer shall not be limited by the aforementioned right of withdrawal.
5) Prices and Terms of Payment
5.1 Unless otherwise stated in the Provider’s service description, the prices quoted are total prices that include the statutory value-added tax.
5.2 The payment option(s) and payment modalities are communicated to the Customer on the Provider’s website.
6) Applicable Law
6.1 All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the laws on the international sale of movable goods. In the case of consumers, this choice of law shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.
6.2 Furthermore, this choice of law with regard to the statutory right of withdrawal shall not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.
7) Alternative Dispute Resolution
7.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr.
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.
7.2 The Provider is neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.